Premium Package

Our Premium and Premium Plus packages include network support in addition to monitoring. Our Premium Plus support package is for those companies that require supplemental support of their IT infrastructure. Premium support package is for companies that prefer a proactive incident-based outsourcing arrangement. If N-Compass detects a network problem or failure, under:

Premium One of our Systems Analysts will immediately attempt to determine the source by securely logging into your network to quickly resolve the issue. If the issue cannot be resolved remotely, we will escalate by contacting your vendor, service provider or dispatch one of our Systems Analysts, as appropriate.

Premium Plus We will notify your IT manager to resolve the problem and be on standby, monitoring the issue until resolution, or act as a point of escalation if required. Where appropriate, based on a service level agreement, we will securely log into your network to quickly resolve the issue. If the issue cannot be resolved remotely, we will dispatch a Systems Analyst, as required.

Services include:

  • 24x7 remote network monitoring
  • Torus Group technical support
  • Telephone and e-mail support
  • Systems Analyst available 24x7 for notifications and escalation
  • Remote troubleshooting
  • Escalation within 1.5 hours of detection
  • Incident-based onsite support
  • Emergency support