Premium Plus Package

In addition to the benefits of the Premium package, the Premium Plus service package includes scheduled onsite support for your network. Based on your organizationís requirements, a Systems Analyst will be onsite at your location for a predetermined number of hours per week. We also will provide professional services such as capacity planning, growth planning, backup procedures, and hardware/software integration.

Services include:

  • 24x7 remote network monitoring
  • Torus Group technical support
  • Telephone and e-mail support
  • Systems Analyst available 24x7 for notifications and escalation
  • Remote troubleshooting
  • Escalation within 1.5 hours of detection
  • Scheduled onsite support
  • Emergency support
  • Network/ITSM assessment