Managed Services: Managed Administration
The cost of hiring qualified engineering and technical expertise is growing
every month. Retaining people is even more difficult. When
companies outsource their web infrastructure administration to Torus Business
Group LLC, it allows them to focus on their core competencies.
System Administration Package Description
Microsoft System Administration Package
• Operating System Installation
• Re-Installation as necessary
• Application of patches and upgrades as necessary
• Troubleshooting and repair
• Log file rotation
• Monitoring of log file alerts
• Hardware and OS alert monitoring
Microsoft System Administration Add-ons
• Advanced System Administration Services (Fee-based)
Note: To qualify for a System Administration package
Torus Business Group LLC must do the initial Operating System Load or be allowed to reload
the Operating System.
System Administration Feature Details
Torus Business Group LLC will reinstall or upgrade any supported
operating system within 4 hours of request.
If the operating system type or version has changed, additional charges may
apply for the new or upgraded license (such as upgrading from Windows NT to
Apply Operating System
Periodically operating system patches and Service packs become
available for Microsoft Systems. Torus Business Group LLC will notify client of new patch
Torus Business Group LLC will install on system patches that are made available for
Windows Operating Systems upon receiving written approval from customer. Patches
on Unix based systems will be loaded only upon request by customer.
Although each patch is tested prior to installation, Torus Business Group LLC cannot
guarantee patches will not harm other software and applications on the server.
Customers should research the compatibility of these patches and verify that
they will function properly with all third party software installed on the
server before approving installation.
If the problem is with the Operating system, we will
resolve the issue at no cost to you.
If the problem is with the way a custom script or a non-supported third party
software interacts with the Operating System we will assist with identification
of the source of the problem at no charge. Labor to solve the problem caused by
other software is billable at normal time and materials rates.
Operating System Repair
Torus Business Group LLC will repair any operating
system problems that occur as a result of normal daily usage. Normal daily usage
is defined as using the software for what is was designed (i.e. IIS for serving web content, etc...).
Torus Business Group LLC will install scripts on your system to rotate,
archive, and delete old log files.
Log File Alerts
Log files on
the client’s server will be monitored by Torus Business Group LLC’s N-Compass service. Log file
entries will be filtered and tickets created automatically for critical issues.
Hardware and OS Alert Monitoring
The hardware components and basic operating
system components on the client's server will be monitored by Torus Business Group LLC's N-Compass service.
Alerts will be filtered and tickets created automatically for critical issues.
Hourly Engineering Assistance
Torus Business Group LLC's engineers can help our
customers ensure the most robust system possible. We will work with customers to
assist them in a number of areas including architectural and system design,
security infrastructure design, network design, systems management and
maintenance and application load testing and code review.